Frequently Asked Questions

1) How long will my first treatment be?

Usually the first treatment should be 45 minutes to 60 minutes. This first treatment includes initial assessment, comprehensive evaluation, treatment and treatment protocol (making a plan of action that works for you and your lifestyle).

2) How many treatments are required to alleviate an injury or problem?

This is dependent upon the history of the injury and compliance with regular treatment, stretching, etc.

3) SGI Claims

Before booking an appointment, we require some information such as claim number, date of accident, date of birth and possibly the adjuster's name. 5-10 half hour treatment are allotted through SGI.

4) WCB Claims

If you have been injured at work and referred for massage treatments, there are steps that need to be taken before booking an appointment.
Must be under the care of a primary caregiver – physiotherapy or chiropractic – medical doctor referral isn't enough.
Provide us with a claim number, date of injury, area of injury and your employer name.
We submit this to WCB where we wait for confirmation of treatments – 5 half hour treatments are allowed through WCB. This may take 1-2 weeks depending on the client representative for approval.

5) Referral from Doctor

Referrals from your doctor are not necessary for most insurance companies.
We provide a receipt for each treatment which you submit on your own. We have Debit, Visa, MC, Cash or Cheque for payment options.

6) How does poor posture affect everyday activities?

Poor posture does not allow the body to function efficiently, contributing to pain and injury.
Our therapists will be able to recommend stretching and strengthening routines to address these postural imbalances.

7) What are the stages of injury and when treatment is appropriate?
  • Acute Stage – 0 to 4 days. In this stage swelling and inflammation occur, resulting in pain, muscle spasms, and reduced range of motion. We feel the sooner an injury can be treated, less compensatory changes occur, and the healing process can be speeded up.
  • Subacute Stage – 4 to 14 days. Usually the client experiences decreased pain, swelling and inflammation, but muscle weakness and decreased range of motion are present. This is an excellent time in the injury to receive treatment.
  • Chronic Stage – 14 days onward. Restriction of movement and decreased function are usually present due to scar tissue and adhesions. Pain and weakness are also present, but inflammation is absent. However, chronic inflammation may last for weeks or years if the perpetuating agent is not removed.
8) Is massage therapy safe when pregnant?

Frequency of treatments is dependent on how the expecting mother is feeling. Monthly treatments will help to restore proper biomechanics, and help alleviate edema and tension in the lower back related to carrying the extra weight.
If high blood pressure is present in pregnancy, more frequent treatments are recommended as massage helps to relax the sympathetic response, thereby lowering blood pressure.

9) What is the Importance of water and massage?

Drinking water pre-treatment is highly recommended as this hydrates the muscles, making it easier for the therapist to manipulate the tissues during deep treatment.
Drinking water post-treatment hydrates the body, while helping to flush out any toxins and/or metabolites that are released into the system during the massage. As the body is hydrated, it can prevent or eliminate post-treatment achiness.
Epsom salt baths are also beneficial for similar reasons. They are composed of magnesium sulfate, which is an anti-inflammatory and helps with muscle soreness. Soaking in an Epsom salt bath can help draw out toxins.
To prepare an Epsom salt bath, add 1 cup of Epsom salt to warm bath water, soak for 10-15 minutes, and rinse off. Epsom salt baths are not recommended for people with diabetes, heart problems, or high blood pressure.